AR

Customer Complaints

If You Have Any Complaints Regarding The Consumer Finance Services, Kindly Submit It Accordingly:

  • Personally: Kuwait City, Al Murgab area, Al-Soor Street, Jassim Tower, 9th Floor, during the official working hours from 8:00 am to 3:30 pm.
  • Mail: Filling out the form and sending it by mail to the following address: Kuwait, Al Murgab area, Jassim Tower, 9th Floor O. 25601 SAFAT 13117 KUWAIT.
  • E-MAIL: filling out the customer complaints form and sending it by e-mail to complaint-amific@almullafinance.com
  • Customers Complaints Unit Phone: 22960267

General Remarks:

  • "Customer Complaints" unit will respond to the complaint within 15 business days from the date of receiving the complaint.
  • The customer must fill in all the information required in the customer complaints form.
  • Complaint Unit will not consider the complaint or respond to it unless filling the attached complaint form.

Declaration
I represent that all supplied information are accurate and a true reflection of facts. I undertake to bear full responsibility for any misleading statements or inaccuracies contained herein. I also represent that the subject matter of this complaint is currently not being heard at any court not did I commence any judicial application or measure in this regard. Any rights to seek any other remedial measures are hereby relinquished I come to a corrective agreement with the company successfully acts upon its terms and conditions. I further undertake not to resubmit any complaint to the Central Bank of Kuwait in connection with the subject matter furnished herein.

All rights reserved 2018 by Al Mulla International Finance Co. K.S.C.C